What’s She Thinking?

What's She ThinkingYou’ve completed your presentation before your client’s group and you’re taking questions. You notice the marketing director’s chin rests upon her thumb, her index finger points upwards, and she has a slight smile.

  1. Is she having positive or negative thoughts?
  2. What does her posture say?
  3. What should you do?

Answers

  1. Most people think this is a signal of interest. It’s not. She’s having negative or critical thoughts about you or your presentation. Even though she has a smile, the negative gestures outweigh the positives.
  2. Leaning away from you with her arm in front of her torso completes the cluster of negative signals that should warn you to do something.
  3. Get her involved immediately. Simply stating, “You seem to have some concerns. Would you mind telling me what you think?” will get her to change her body language and attitude.
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