Quick Quirky Quotes™ for Week of April 14, 2014

Clown clear 4 for blogSobriety Test
“If you’re the designated driver, have fun with it. At the end of the night drop the people off at the wrong houses.” – Jeff Foxworthy

Keep Failing Until You Get It Right
“How do you get started in this business?” they ask.
“You go out and you fail.” – Stephen Colbert when comedians ask how they can break into the business

Choose One
“You have three choices in life: be good, get good, or give up.” – Gregory House, “House M.D.”

Plugging Away
“You never master anything. You just keep working at it.” – Denzel Washington to David Letterman on his hobby of boxing

Political Advisor
“I have too much respect for the truth to drag it out on every trifling occasion.” – Mark Twain

 

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Icon Cover - AE - Red Ribbon 6Get a FREE copy (PDF abridged edition) of my new book The Wickedly Fun Dictionary of Business – Words That Escaped Me Before My Brain Finished Downloading. It’s quick. It’s quirky. It’s fun!

Download it free at http://www.FootInTheDoor.com.

Here’s a quick peek:

butt-dial, v. Smart ass.

consciously incompetent, adj. The second lowest level of competence. You’re stupid and you know it. Why the Dummies and Idiots books are so popular.

kiss off, v.t. The subject line on your email from your last job interview.

texting, v. Wrds wtht vwls. (Why texting isn’t big in Hawaii.)
“Dear Students: I know when you’re texting in class. Seriously, no one just looks down at their crotch and smiles. Sincerely, Your Teacher.” – Sign posted in high school class

unconsciously incompetent, n. The lowest level of competence. You’re stupid and you don’t know it. It’s when someone asks you to name the ten Supreme Court Justices and you actually come up with ten names.

unintended consequences. Didn’t see that coming! Your mind leaving you thoughtless and alone without telling you it was going.
“Oops!” – Embarrassed presidential contender, and Texas Governor, Rick Perry with his 53-second brain freeze unable to remember one of the three federal departments he wanted to abolish in a nationally televised GOP debate

Attention business owners, sales managers, salespeople, and marketing executives: at the back of the book you’ll see a referral strategy to find new business if you’d rather not cold call.

Mind If I Interrupt?

Mind If I InterruptThree minutes earlier the blond interrupted the conversation already in progress between the man and the woman.

  1. Should she remain or move on?
  2. The man is explaining why he made a particular decision. Is he being truthful?
  3. What does the brunet’s body language say?

 Answers

  1. The blond should leave. If the brunet would have turned her feet (to point towards you the viewer), the other woman would have been welcomed into the group. She didn’t so this is a private matter.
  2. With his palms exposed and by forcefully gesturing while making his point, he feels he’s telling the truth as he knows it.
  3. She’d rather not be involved in this conversation. Three indicators: her distance from the man, her lean away from him, and her hands protecting her torso. Her smile is simply a “cover” and the least reliable of the cluster of gestures.

If You Interrupt Me Again…!

Let Me Finish

Shut Up!

"Listen^ The enemy may be talking. Don't ...

Want to improve your listening skills? Simple. Write “Shut Up!” on a Post-It note and put it on your phone for 21 days. (How long it takes to learn a new habit.)

Nothing you have to say to the other person is so important that you have to interrupt. Let her finish. From Improvise This! here are some listening stats:

  1. Amount of time we are distracted, preoccupied, or forgetful: 75%.
  2. How much we recall after we listen to someone talk: 50%.
  3. Amount of time we spend listening to others: 45%.
  4. How much we remember of what we hear: 20%.
  5. We listen at 125-250 words per minute, but we think at 1000 – 3000 words per minute.
  6. Number of business studies that indicate listening is a top skill needed for success in business? More than 35%.
  7. Amount of people with formal listening educational experience: 2%.

And the band played on: Listening is hard. Missing the meaning can be deadly. Ask the captain of the Titanic when told about the dangers of floating icebergs ahead.

Interruption Intervention

Chris Matthews during an edition of Hardball i...

Chris Matthews (MSNBC Hardball host): “What do you think was the president’s problem in the debate?”

Guest: “Well, I think….”

Chris: “Do you think that it was because he wasn’t prepared enough?”

Guest: “I saw….”

Chris: “Or that he was simply tired? What do you think? Tell me.”

Guest: “What I was going to say….”

Chris: “I never saw such a terrible performance in my life! I was appalled. But you tell me. Do you think he was sleepwalking? That’s what I think. What do you think?”

Guest: “The last time….”

Chris: “I was so disappointed! Why didn’t he bring up the facts? What was he thinking? But I’d like your view. What do you think he was trying to accomplish?”

Guest: “Chris, let me finish what I’m trying….”

Chris: “Oh. Sorry. We’ll have to continue this discussion later. We’ve run out of time. Thanks for being with us.”

The #1 complaint of customers? Interruptions! Will you please stop interrupting me! Let me finish!

People who interrupt are not listening. Their mind is moving so fast, they’re trying to think of the next thing they want to say. They are not waiting for a break in the conversation to speak. They just want to form their next opinion and spit it out, hoping you’re the one listening.

If you’re trying to sell someone – a customer, an employee, your child – you need to become a better listener. You need to stop interrupting. How? Take notes. Taking notes forces you to be a better listener. Because you’re taking notes, you can’t interrupt as often. Taking notes increases your retention by 25% and you’re more likely to take action on what you write down. Taking notes isn’t just for your convenience. It shows others that what they have to say is important. It shows respect. It shows that you care.

Stop it!: Interruptions annoy. Listen to understand, not to speak.