That’s the thought going through the buyer’s mind, whether you’re making the presentation or closing the deal. He’s not asking why he should buy your service or product. He can buy that from anyone. He wants to know what you bring to the table.
You could have acquired that answer on your very first interview with the prospect and saved it to clinch the deal. An effective question for me to ask the client on the first appointment is, “Why am I here?” The customer is so surprised by the straight-forwardness of the question that he’ll blurt out why he’s unhappy with his current vendor, service, or product and then proceed to tell me exactly what he’s looking for in both me and the service.
When we get to crunch time and he asks, “Why should I buy from you?” I repeat back his own words – the answer – he gave me the first day.
Posted in Closing, Objections, Sales, Sales Management, Small Business
- Tagged communications, entrepreneur, listening, marketing, negotiating, networking, presentations, sales interview, sales psychology
Three men you’ll be interviewing are in the waiting room. You get a peek of them through your office door. The man in the center…
- What does his posture tell you?
- What’s his attitude about the pending interview?
- What do you do?
- Known as the splaying position, he is seeking to dominate the environment. He’s trying to take as much territory away from the other two men as possible.
- Splaying at home shows comfort and it’s okay. But on a job interview, where serious matters will be discussed, it’s a sign of indifference and disrespect.
- You have to let him know he can’t disrespect you. You can do it by admonishing him to sit up. But even better, when you silently approach him and invade his territory, he will. If not? Interview over.
Posted in Body Language, Job Interview, Management, Sales, Sales Management, Selling with Your Eyes
- Tagged entrepreneur, listening, marketing, meetings, negotiating, networking, personalities, presentations, sales psychology, Small Business
Three minutes earlier the blond interrupted the conversation already in progress between the man and the woman.
- Should she remain or move on?
- The man is explaining why he made a particular decision. Is he being truthful?
- What does the brunet’s body language say?
- The blond should leave. If the brunet would have turned her feet (to point towards you the viewer), the other woman would have been welcomed into the group. She didn’t so this is a private matter.
- With his palms exposed and by forcefully gesturing while making his point, he feels he’s telling the truth as he knows it.
- She’d rather not be involved in this conversation. Three indicators: her distance from the man, her lean away from him, and her hands protecting her torso. Her smile is simply a “cover” and the least reliable of the cluster of gestures.
Posted in Body Language, Listening, Sales, Sales Management, Selling with Your Eyes
- Tagged communications, entrepreneur, management, meetings, networking, objections, presentations, sales psychology, Small Business, speaking
One of the biggest complaints by business owners and sales managers is that their people never ask for the order. Having lunch with a couple of business owners in New Brunswick, New Jersey, one complained that there had to be some easy way to get his people to ask for the order.
There is. I gave him a 3 x 5 card and told him it was his. Make copies and give it to his salespeople and tell them to give it to the prospect just before getting up to leave the customers’ office. Then let me know if their sales didn’t increase.
He reported that not only did his people close more deals, but they had more fun doing it, and the customers always got a laugh out of it. It added to their expense accounts, but he said the new sales and new business was worth every penny.
What did the card say?
This is from my PDF ebook, Lunch? – 20 Sales Questions I’ve Been Asked Over Lunch, which you can get for FREE by going to my website http://www.FootInTheDoor.com and requesting your copy.
Posted in Books, Closing, Entrepreneur, Sales, Sales Management, Small Business
- Tagged cold calling, communications, goals, management, negotiating, objections, presentations, retail sales, sales psychology
- 44% of salespeople stop calling on the prospect after one call.
- 22% stop after the second call.
- 14% after the third call.
- 12% after the fourth call.
- Thus, 92% of salespeople stop after four calls.
Combine that information with this:
- 15% of the prospects can make a decision within 1-2 calls.
- 15% within 2-3 calls.
- 35% within 4-5 calls.
- 35% within 5-7 calls.
Notice that 70% of the people you call on will not even make a decision until you get beyond that fourth call. If there is a magic number, it would be five.
But as long as a prospect is using a service or product I sell, I never stop calling. The reason: things change. Decision makers come and go, money comes and goes, needs come and go, and competitors come and go.
This information is from my book, Cold Calling for Cowards: How to Turn the Fear of Rejection into Opportunities, Sales, and Money available in ebook or paperback
Posted in Books, Cold Calling, Sales, Sales Management
- Tagged closing, entrepreneur, management, motivation, objections, persistence, personalities, presentations, sales psychology, Small Business