Quick Quirky Quotes™ for Week of November 26, 2012

I Am the Greatest!
“The words ‘I am…’ are potent words; be careful what you hitch them to.  The thing you’re claiming has a way of reaching back and claiming you.” – A.L. Kitselman

How to Become a Prophet
“I am the greatest, I said that even before I knew I was.” – Muhammad Ali

Buck Up
“The greatest discovery of my generation is that man can alter his life simply by altering his attitude of mind.” – William James

On Your Mark…
“The end is where we start from.” – T.S. Eliot

Good Management
“Being a manager is simple.  All you have to do is to keep the five players who hate your guts away from the five who are undecided.” – Casey Stengel

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Jerk!

Trained attack dog Samo leaps forward toward a...

Jury consultant Jo-Ellan Dimitrius (Reading People) has a “personal hardness scale” to help make quick judgments about people. She asks if you’ve ever walked away from meeting someone thinking “What a jerk!” or “What a nice guy.” She said at one end of her scale, it’s “cold” and the other end is “hot”.

Cold people are uncaring, critical, intolerant, unforgiving, harsh, punitive, and self-centered. They’re analytical, scan the facts and make quick decisions. Their motto is “What’s in it for me?”

The hot people are compassionate, generous, fair, sincere, affectionate, gentle, forgiving, family-oriented, and understand human frailty. They give the benefit of the doubt, are patient, and inquisitive. They don’t want to hurt anyone and want to do the right thing.

Dimitrius said that if she can peg someone quickly on this scale, it tells her how they are likely to think and behave and how to communicate with them.

And that’s before you even open your mouth: Princeton psychologist Alex Todorov found that within 1/10 of a second of seeing your facial features, people have already made a judgment about whether or not they are attracted to you, if they can trust you, how competent you are, or even if they will like you as a person.

The Blind Side

THE BLIND SIDE

Michael Oher’s adopted father Sean Tuohy (The Blind Side) was interviewed by Seattle Times sportswriter Steve Kelley. Asked how Oher became such a dominant player to be taken in the first round, Tuohy responded that “His talent didn’t change. His confidence changed.”

If you’ve been in sales and business for several years treading water and not making the breakthrough you feel you’re capable of, it may not be lack of talent. Maybe it’s just the lack of confidence. There are hundreds of ways to increase your confidence. In Oher’s case, he needed someone to believe in him so he could believe in himself. Hang around with people who believe in you.

It’s where belief comes from: Doing little things you know you can do instills confidence. If you know you can make one cold call, make two. If you know you can ask for the business once, ask twice. Confidence grows with each small success.

Three Hours of My Life I Can Never Get Back

English: Oklahoma Sooners head coach Bob Stoop...

A friend, a company’s manager, remarked that watching a football game – any sports – is such a waste of time.

I told her to look at sports as a business microcosm. It’s great for learning how to manage people.

For example, look at three aspects of the game that don’t even have anything to do with the plays on the field. First, building up to the kickoff, look at how the coaches and players create the aggressive attitude to focus on the game and prepare to take the hard knocks guaranteed to come.

Second, at halftime, look at the adjustments that have to be made. Players and coaches have identified their problems, found weaknesses in the competition, and have drawn up new plays.

Finally, when the game is over, win or lose, look at how the coaches and players must deal with either and prepare for the next challenge.

Never out of bounds: Everything is connected. See how they connect. Apply them to your situation. Make learning a game and you’ll learn more, faster. And have fun doing it.

Quit Making Me Chase You So I Can Give You My Money!

Pharmacy Rx symbol

Ever been to a Disney theme park? Did you notice how easy they make it for you to spend your money? Why can’t other companies learn from them? Too many make it almost impossible for you to give them your money.

Some tell you something can’t be done (because it’s too much of an effort on their part). Customer service treats you rudely or leaves you on life-ending hold. The service department avoids you like the plague. What a nuisance you are. Can’t you just leave us alone?

Ever go to the pharmacy to drop off a prescription only to meet the staff leaving for lunch. “Check back in 30-minutes,” they mutter over their shoulders as they beat a path to the exit, never looking back.

Hey, I just want to buy something from you. Aren’t we in a recession? Does your boss know what you’re doing?

TwitterIED: Anyone in your company who has contact with your customers will sell or unsell your company. Not only might you lose a customer for life, but you will lose referrals they can be giving you. It only takes customers seconds to send a tweet to reach hundreds.